Refund policy

At Cardi Craze, we are dedicated to delivering exceptional products and service to our cherished customers. We understand that there may be circumstances where a refund is necessary. Please take a moment to review our updated refund policy below:

Apparel Refunds

• If you find yourself dissatisfied with your purchase, you have a 14-day window from the date of purchase to request a refund.
• All returned items must be in their original condition, unworn, and with tags attached.
• Refunds will be credited back to the original payment method used for the purchase.
• Please note that shipping and handling charges are non-refundable.

Exceptions

• Personalized or customized products and services may not be eligible for refunds unless they arrive damaged or defective.

How to Request a Refund

• To initiate a refund request, please follow these straightforward steps:
  1. Log in to your Shopify account.
  2. Navigate to your order history.
  3. Identify the order containing the item or service you intend to return.
  4. Click on the order to access its details.
  5. Choose the "Request Refund" option.
  6. Provide the necessary information, including your order number, details of the item or service to be returned, and the reason for your refund request.
  7. Follow the on-screen instructions to submit your refund request.

Our customer support team will be promptly notified of your request through Shopify and will expedite the review and processing of your refund.

Refund Processing Time

• Refunds will typically be processed within 7-15 business days from the date of receiving the returned item or confirming the eligibility of the refund.

Questions and Assistance

• If you have any inquiries or require assistance with your refund request, please do not hesitate to reach out to our customer support team at hello@cardicraze.com.

Please be aware that Cardi Craze, reserves the right to revise or amend this refund policy at any time. We encourage you to periodically review this policy for updates.

Thank you for selecting The Cardi Craze, and we deeply appreciate your confidence in our products and services.

Warm Regards,

Cardi Craze Team