Refund policy

At Cardi Craze, we are dedicated to delivering exceptional products and service to our cherished customers. We understand that there may be circumstances where a refund is necessary. Please take a moment to review our updated refund policy below:

Apparel Refunds

• If you find yourself dissatisfied with your purchase, you have a 14-day window from the date of purchase to request a refund.
• All returned items must be in their original condition, unworn, and with tags attached.
• Refunds will be credited back to the original payment method used for the purchase.
• Please note that shipping and handling charges are non-refundable.

Exceptions

• Personalized or customized products and services may not be eligible for refunds unless they arrive damaged or defective.

Pre-orders

If you have purchased a pre-order item, the following additional terms apply.

You may cancel your pre-order at any time before it has been dispatched by contacting us at hello@cardicraze.com. If your pre-order has not yet been dispatched, we will issue a full refund to your original payment method.

Once your pre-order has been dispatched, it will be treated in the same way as any other purchase and will be subject to this Returns & Refunds Policy.

If you change your mind after receiving your pre-order, you may return the item in accordance with our standard return eligibility requirements, provided that it is returned:

• within the applicable return period;

• unworn, unused and in its original condition;

• with all original tags attached; and

• in its original packaging where reasonably possible.

If your pre-order item arrives damaged, faulty or not as described, please contact us as soon as reasonably possible. We will work with you to provide a repair, replacement or refund where you are entitled to one under applicable consumer protection laws.

Where an order contains both pre-order and in-stock items, any refund will be processed in accordance with the status of the individual item being returned or cancelled.

Nothing in this section limits or affects your statutory rights as a consumer.

Please note that placing a pre-order reserves stock from an upcoming production batch. Cancelling a pre-order after dispatch will be treated as a standard return under this Returns & Refunds Policy.

How to Request a Refund

• To initiate a refund request, please follow these straightforward steps:
  1. Log in to your Shopify account.
  2. Navigate to your order history.
  3. Identify the order containing the item or service you intend to return.
  4. Click on the order to access its details.
  5. Choose the "Request Refund" option.
  6. Provide the necessary information, including your order number, details of the item or service to be returned, and the reason for your refund request.
  7. Follow the on-screen instructions to submit your refund request.

Our customer support team will be promptly notified of your request through Shopify and will expedite the review and processing of your refund.

Refund Processing Time

• Refunds will typically be processed within 7-15 business days from the date of receiving the returned item or confirming the eligibility of the refund.

Questions and Assistance

• If you have any inquiries or require assistance with your refund request, please do not hesitate to reach out to our customer support team at hello@cardicraze.com.

Please be aware that Cardi Craze, reserves the right to revise or amend this refund policy at any time. We encourage you to periodically review this policy for updates.

Thank you for selecting The Cardi Craze, and we deeply appreciate your confidence in our products and services.

Warm Regards,

Cardi Craze Team