At Cardi Craze, we want to ensure a smooth and efficient shipping process for our valued customers. Please review the following shipping policy to understand how we handle shipping, including delivery times, costs, and international shipping.
1. Shipping Costs
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Free Shipping: We offer free shipping under the following conditions:
- For UK orders: Free shipping is available when the order total is £45 or more.
- For Worldwide orders: Free shipping is available when the order total is £100 or more.
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Standard Shipping: The cost of standard shipping is calculated based on the destination and the weight of your order. The shipping cost will be displayed during the checkout process before you finalize your purchase.
2. Order Processing Time
Orders are typically processed and dispatched within 2-3 business days. Please note that our processing time may be affected during busy periods or sales events. You will receive an email notification once your order is shipped.
3. Delivery Times
Delivery times may vary depending on the shipping method chosen and the destination. Standard shipping within the UK usually takes 2-5 business days, while international orders may take 7-14 business days to arrive.
4. International Shipping
Cardi Craze offers international shipping to most countries. Please note that international orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. We recommend checking with your local customs office for any additional information.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your package. Please allow some time for the tracking information to be updated by the shipping carrier.
6. Shipping Restrictions
There may be certain products that are subject to shipping restrictions, such as hazardous materials or items prohibited for international shipping. We will do our best to notify you if your order contains such items and will work with you to find a suitable solution.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at hello@cardicraze.com. We are here to assist you and make your shopping experience with Cardi Craze as enjoyable as possible.
7. Pre-Orders
From time to time, selected products may be available for pre-order. These items will be clearly identified on the relevant product page.
When you place a pre-order, you are purchasing an item that is not yet available for immediate dispatch. The estimated dispatch date or dispatch timeframe will be displayed on the product page at the time of purchase.
Please note that estimated dispatch dates are provided in good faith and are estimates only. While we will make every reasonable effort to dispatch your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including manufacturing delays, supplier issues, customs clearance, shipping disruptions or courier delays.
If there is a significant delay to your pre-order, we will contact you using the email address provided with your order.
Where your order contains both pre-order and in-stock items, we may dispatch available items separately at no additional delivery charge where practical. If separate dispatch is not possible, your order may be held until all items are ready to be shipped.
Tracking information will be provided once your pre-order has been dispatched.
If you wish to cancel a pre-order before it has been dispatched, please contact us at hello@cardicraze.com. Once your order has been dispatched, our Returns & Refunds Policy will apply.
8. Delivery estimates
All delivery and dispatch timeframes provided on our website are estimates only and should not be interpreted as guaranteed delivery dates. While we will always aim to dispatch orders promptly, we are not responsible for delays caused by circumstances outside our reasonable control, including customs processing, severe weather, industrial action or courier delays.
